Satisfaction Guarantee

THE FAITHGATEWAY STORE SATISFACTION GUARANTEE

Our goal at FaithGateway is to make sure that you are completely satisfied with your purchase from our store.

OUR RETURN POLICY IS SIMPLE

Within 30 days of receipt of your order, you may return any of the following items for a full refund of the purchase price (cost to return the item will be your responsibility):   
  • any book in its original condition.
  • any unopened media (music CD, DVD, VHS tape, video game, or software)
  • and any other merchandise that's in new and unused condition including apparel and gift items

Please note that we can process returns and refunds only for items that fall within our return policy guideline and were purchased from FaithGateway.com. 

RETURNS ARE EASY

Simply indicate the reason for your return (wrong size, didn't like it, forgot I already owned it, etc), include a copy of the packing slip, and wrap the package securely. If you do not have your packing slip, please indicate your order number, your name, address and phone number on a separate piece of paper and send the package to the following address:

 

HarperCollins Christian Publishing Return Center
2205 East Lincoln Way
La Porte IN  46350 

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We try really, really hard to get your order right and to make sure that the products you buy are in pristine condition. We acknowledge we make mistakes, however (thanks in advance for forgiving us). If you have received damaged, defective, or incorrect merchandise, please notify the Customer Service Department as soon as possible so that we can make it right.