Cómo manejar personas difíciles: Qué hacer cuando la gente te pone el dedo en la llaga

By: John Townsend
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Bestselling author and noted relationship expert, Dr. John Townsend, will help you better understand what makes "button pushers" act the way they do--and why it is so easy for you to allow them to bring out the worst feelings and reactions in you. He challenges you to take personal responsibility and stop responding to difficult people in ways that just don't work! He then offers a whole new repertoire of responses, including specific guidance on healthier attitudes, self-control, and verbal scripts, which will allow you to interact and negotiate with "crazy-makers" on a brand new level.

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